Enterprise Support

IT Support & Maintenance

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An enterprise IT support contract will bring you a strategic alignment between your business needs and IT, an independent opinion of your current situation and future plans, and a dedicated and experienced resource that will engage at all levels from operational teams to senior management.

We have an end-to-end range of support services and outsourcing solutions that ensure that you spend your time growing your business. Some of the solutions offered are: Service management, Service aggregation, Service desk, ICT facility services, Managed networks, Managed systems, Managed entry point, Hosting, Monitoring and control, Security operations centre, Electronic fraud management  and Print and document solutions. 

What you recieve from the service


Service Level Agreement (SLA)

Instant engineer access, no call backs


Telephone & Remote Support


ITIL Standard Operations


Annual Health Check


Dedicated Account Manager


Antivirus Management


Optional - Engineer Visits

Scheduled or unlimited onsite engineer visits available


Optional - Endpoint Management

Manage, monitor, support & report of desktops, laptops, servers & networks


Optional - Patch Management

Ensuring all your system software is automatically kept up to date & secure

Sumo Enterprise Solutions

HEAD OFFICE
SWAN CENTRE,
OGINGA ODINGA ROAD,
P.O. BOX 9024-40141
KISUMU

Tel: 254-57-2025188 / 0791595962
Email: sumo@sumocomputers.net

 

 

 

SERVICE CENTRE AND CONSULTANCY 

SWAN CENTRE GROUND FLOOR NO: 28,

TEL: 254-774-211313
E-Mail: workshop@sumocomputers.net

©2020 . All Rights Reserved. Sumo Enterprise Solutions.